Overview

Description

Nothing malicious slips through your inbox unseen

Conversations Enhanced puts moderation and accountability around the one part of your community nobody can see: private messages.

Hold new messages for review before they reach anyone. Watch for the words that matter to you. Catch the link-stuffed blast sent to twenty members by an account that registered an hour ago.

And when fellow admins genuinely need to read a conversation, make them say why and keep a record of it.

The problem

Every other kind of content on your site has moderation behind it. Posts get reported, topics get locked, and files get approved.

Private messages have none of that.

A scammer who has been quietly working your members for a week looks exactly like a member who has been helping people for a year, right up until the chargebacks start.

Conversations Enhanced closes that gap without turning your community into a surveillance state.

Approval before delivery

When a message is held, it is genuinely held.

The native conversation is never created, the recipients never see it, and no notification goes out. The sender receives a notice written by you explaining that their message is waiting for review.

Reviewers work from a queue in the AdminCP, filtered by waiting, approved, or declined, with quick search across everything.

Approve it and the conversation is created and delivered as normal. Decline it and it never existed.

You choose who can review held messages, and reviewer groups can be emailed the moment something enters the queue.

Hold messages based on how they look

Hold messages based on their shape rather than only their author:

• Too many links

• Too many recipients at once

• An account too new to have earned the benefit of the doubt

Each threshold is independent and remains disabled until you turn it on.

A member writing to one or two people is normal. A first message sent to twenty people is not.

All conditions work together. A held message shows every reason it was held, not just the first one triggered.

The review screen

Opening a held message shows reviewers everything they need to make a decision.

They can see the recipients, submission time, and a badge for each reason the message was held. Matched terms are highlighted directly inside the message body, so reviewers do not have to hunt for the word that triggered the hold.

The screen also provides a short history of the sender:

• How long they have been a member

• Their post count

• How many messages they have had held before

• How many of those messages were declined

That context matters.

A first-time hold from a three-year member reads very differently from the fourth hold this week on an account registered on Tuesday.

Oversight, with the receipts

Sometimes staff have a genuine reason to read a conversation: a harassment report, a scam investigation, or a legal request.

Conversations Enhanced makes that possible and makes it accountable.

Every conversation on the site is searchable by title, participants, message count, and activity date, with proper filtering and date ranges.

When a staff member opens a private conversation, they must provide a reason. That access is recorded, creating a clear audit trail of who accessed the conversation and why.

Retention you control

A message still waiting for a decision is never deleted, no matter how old it becomes. An ignored moderation queue cannot quietly drain itself.

Purging members’ real conversations is possible too, but it sits behind a separate setting with its own warning because it deletes real member data and cannot be undone.

Moderation

Reviewers receive a Pending Messages tab in the Moderator Control Panel, along with a count badge in the mobile footer beside the rest of the navigation. It is sized and styled to match the existing interface.

Members with a message under review receive their own page showing its current status.

Notifications and emails run through the native systems, so they respect the preferences members have already configured.

Perfect for

Communities that trade, sell, or handle money

The scam almost always starts with a private message.

Sites with younger members

A quiet reminder that private conversations may be reviewed when necessary can be worth more than a policy page nobody reads.

Communities discussing staff access to private messages

It provides an answer better than: “The database administrator can, technically.”

Staff teams looking for patterns

Catch suspicious behaviour in a moderation queue instead of reading about it in a public topic three weeks later.

In short

Conversations Enhanced gives private messages the same moderation, visibility, and accountability that every other part of your community already has.

It provides approval before delivery, watched words with per-word actions, conditional holds based on links, recipient counts, and account age, audited staff oversight, and retention controls you manage.