Overview

Description

Service Manager is a complete service-order and task-fulfilment system for Invision Community v5.
It allows communities to sell structured services, assign work to staff or providers, track progress, manage commissions, and collect public feedback - all inside the IPS ecosystem.

You can offer things like:

• Content services

• Moderation teams

• Design or development services

• Consulting

• Community management

• Coaching

• Support services

• etc

Service Manager provides a professional, automated workflow to monetize your community’s expertise.

What Service Manager Does

For Customers

• Browse service packages

• Place structured orders

• Track progress in real time

• Communicate with staff

• Leave public feedback

For Workers

• View available task units

• Claim and complete work

• Track earnings

• View performance statistics

• Receive secure account credit payouts

For Admins

• Create and manage service packages

• Control commission and system rules

• View all orders

• Monitor staff performance

• Access financial reports

• Configure the entire system

Service Packages

Admins can create fully configurable service packages with:

• Categories

• Pricing

• Images

• Rich text descriptions

• Estimated completion time

• Task unit quantities

• Custom fields (13 types)

• Enable/disable controls

• Per-package rules

Each purchase automatically creates a Service Order and splits it into Task Units for workers to claim.

Automated Workflow

1. Customer purchases a service

2. Payment is confirmed via Nexus

3. A service order is created

4. Task units are generated

5. Workers claim units

6. Work is completed

7. Earnings are credited

8. Customer leaves feedback

All activity is logged, tracked, and secure.

Built-In Communication

• Customer to staff messaging

• Internal staff notes

• Message editing (15-minute window)

• Order activity timeline

• Notification system

Financial System

• Configurable commission system

• Earnings ledger

• Automatic credit to Nexus accounts

• Financial overview in the ACP

• Worker performance statistics

• Date range filtering

Feedback System

• One review per completed order

• Publicly visible feedback

• Marketplace integration

• Automated 3-day reminder

Dashboards

Customer Dashboard

• Order history

• Status tracking

• Feedback submission

Worker Dashboard

• Available work

• Active work

• Earnings overview

• Performance statistics

Admin Control Panel

• Order management

• Financial reports

• Staff performance

• System settings

Widgets

• Open Orders Counter

• Recent Feedback Display

No private data is exposed.

Fully Customizable Marketplace Landing Page

Service Manager includes a fully configurable marketplace landing page that lets you control how your services are presented to visitors.

From the Admin Control Panel, you can customize:

• Hero section (title, subtitle, benefits)

• “How it works” steps

• Trust and transparency content

• Social proof (stats and testimonials)

• Final call-to-action section

Each section can be enabled, disabled, and edited without touching any code, making it easy to adapt the marketplace to any service type or community style.

32+ Configurable Settings

• Commission percentage

• Worker group eligibility

• Maximum claims per worker

• Auto-splitting rules

• Auto-credit behavior

• Feedback reminder delay

• Marketplace visibility

• Terminology customization

All system terminology can be renamed, for example:

• Package => Job

• Worker => Staff

• Task Unit => Task

• Order => Project

• Feedback => Review

No logic changes required.

Nexus Commerce Integration

• Custom invoice item type

• Supports all Nexus payment methods

• Free packages supported

• Invoice cancellation handling

• Automatic order creation

Coming Soon

• Front-end service creation: Allow members to create and sell their own services

• Worker ratings and reviews: Customers can rate individual workers.

• Dispute and refund system: Handle service issues and payment disputes

• Worker / Provider Directory

  • Public profiles showing:

    • Services offered

    • Ratings

    • Reviews

    • Performance history