Overview

Description

Support Tickets is a full-featured helpdesk and ticket management application built specifically for Invision Community 5.
It gives communities, SaaS platforms, and marketplaces a clean, structured way to handle user support, billing issues, reports, and internal requests - all inside their existing IPS ecosystem.

From simple support questions to urgent billing problems, everything is organized, trackable, and easy to manage.

Support Tickets is perfect for:

• Communities & Forums
  Handle member support, reports, and account issues professionally.

• SaaS Platforms
  Manage customer support, bug reports, and feature requests.

• Marketplaces
  Resolve disputes, billing problems, and seller/buyer questions.

• Membership Sites
  Support premium users with structured ticket workflows.

If you run anything that involves users, payments, or support, this app fits right in.

Core Features

• Ticket - Main support request with 5 statuses

• Department - Organize tickets by support category

• Reply - Threaded staff & user responses

• Priority - Low / Normal / High / Urgent

• Canned Responses - Quick staff replies

• Notes - Internal staff-only comments

• Logs - Full activity tracking

Admin & Staff Tools

• Full ticket management (view, reply, assign, delete, close)

• Department management with staff group assignments

• Priority system with color-coded levels

• Canned response management

• Statistics dashboard with date filtering

• Configurable settings for fine-tuning

• Staff dashboard with filters (status, priority, department, assigned)

User Features

• Submit support tickets from the front-end

• Track ticket status and replies

• Reply to staff responses

• View ticket history

• Upload attachments

Staff Workflow

• Assign tickets to yourself

• Change status, priority, and department

• Add internal notes

• View full activity history

• Use canned responses

• Staff-only dashboard

Automation & Notifications

• Auto-close inactive tickets

• 4 notification types

• Custom email templates

• Navigation menu integration

Clean, Modern Interface

Support Tickets is designed to feel:

• Professional

• Clean

• Easy to scan

• Optimized for staff workflows

• Friendly for users

No clutter, no confusion - just efficient support management.